Loyalty Program Terms & Conditions

I. MEMBERSHIP

• Free Enrollment

  No purchase is necessary to enroll or participate in the Program. The Program is intended for personal use only. Commercial use is prohibited.

• Eligibility

  You must be age 13 years or older and a resident of the United States to become a Member. Membership is limited to individuals only, and is limited to one account per individual. Accounts are personal and cannot be sold, transferred or assigned to, or shared with friends, family, or others. By enrolling, you represent that you are at least age 13. Anyone between age thirteen (13) and eighteen (18) may only participate with the permission of his/her parent or a legal guardian. IF YOU ARE A PARENT/LEGAL GUARDIAN AND YOU PROVIDE YOUR CONSENT TO YOUR TEENAGER’S ACCESS TO AND USE OF THE HOMESTATE MOBILE APP, AND YOU AGREE TO BE BOUND BY THESE TERMS.

• Becoming a Member

  To become a Member of the Program, you first must create a HomeState account in the App or at the Website. Accounts are free. Existing HomeState email account holders will automatically be enrolled as Members in the Program, but must accept these Terms and create a Program password before becoming able to receive benefits of membership. The HomeState Online Terms of Use and Privacy Policy also apply.

• Account Responsibility

  HomeState is not responsible for use of a Member's account or redemption of a Member's points. It is the Member's responsibility to manage unauthorized use or redemption of points by family, friends, or other individuals who might have access to the Member's account. In the event the Member's account is stolen, and the account is used or the points are redeemed, the Member must inform HomeState and the account will go under investigation to determine what remedy, if any, may be available. Members are responsible to keep their contact and other information current and accurate. HomeState is not responsible for communications failures or other problems caused by out-of-date or inaccurate information furnished by a Member.

• Communication Options & Preferences

  Members may be asked from time to time to submit information about themselves to enable HomeState to verify eligibility and/or provide more personalized offers and experience. All information submitted is subject to the HomeState Privacy Policy. HomeState’ Program-related communications to Members may include email, push notifications, in-App messaging, and SMS text messaging; provided that separate consent will be sought from the Member prior to sending text messages. To change communications preferences guests can log into their account via the Website or HomeState App, go to account settings and adjust their communication preferences by opting in or out of email. Changes to push notification preferences must be made within the settings function of your smartphone. NOTE: If you opt-out from receiving commercial emails and offers from HomeState, you still will receive Program-related emails to notify you about points, Rewards and other benefits associated with your Program account.

• Additional Benefits

  Additional Member benefits, such as special promotions, offers or events, may be available from time to time. These benefits may require a completed profile and/or opt-in to push notifications, email, and/or location services to be eligible and/or receive notifications, all as explained in the terms of each such offer, such as a free offer once per year during the month of your birthday. Failure to enroll for such communications, to activate such features, or to have network connectivity, may result in your not receiving information about benefits. HomeState is not responsible for any such failures. Be sure to review the full terms of any offer to make sure you understand any prerequisites to participate in that offer. Some offers may be individualized by Member.

• Cancellation

  • By Member. You may cancel your Program membership at any time by contacting us at [email protected]. You will be asked to submit a cancellation form which will ensure we have all of the necessary information to deactivate your account. Upon cancellation, any unused points and/or Rewards accrued in your account will be forfeited and cannot be redeemed.

  • By HomeState. HomeState reserves the right to cancel any Member's account at any time (i) if such Member violates these Terms, engages in fraudulent conduct, or otherwise abuses the Program as determined in HomeState’s discretion, or (ii) if the account has been inactive for a period of one year or more. "Inactive" means failing to make an eligible points-earning purchase for 12 consecutive months or more.

  • Effect of Termination. If an account becomes terminated by either HomeState or the Member, all previously earned points and/or unused Rewards automatically terminate and become null and void. Subsequent re-enrollment by the same Member will be at a zero-point balance. HomeState reserves the right to refuse re-enrollment to any terminated Member based on previous fraudulent, abusive, or otherwise inappropriate behavior as determined by HomeState in its discretion.

II. EARNING POINTS

• General

  Members can earn points on the amounts they spend on qualifying purchases (a) via online order in the App or on the Website when logged into their account, and (b) during checkout at participating HomeState restaurants by either (i) providing the phone number, email address or account number associated with their Member account in the Program, or (ii) opening the App, selecting “Check In” and scanning the resulting QR code. Points for any qualifying purchase can only be credited to one account. No splitting of orders or points.

• Basic Earning Rate

  Members earn one (1) point for every $1.00 spent on the purchase of qualifying products in qualifying transactions. Once a Member earns 100 points, the Member will earn a $5.00 Reward in the form of a credit in their Member account in the Program. Points earned on each transaction will be calculated by rounding up/down to the nearest dollar from the purchase price of the eligible items in the order, subject to the following rules: For example, a $10.49 qualifying purchase amount will result in 10 points, while a $10.51 qualifying purchase will result in 11 points. If a qualifying transaction ends in exactly 50 cents, (i.e., it ends in .50), then the number of points will be rounded up for an odd number and down for an even number. EXAMPLE: $9.50 will round up to 10, while $10.50 72.5 will round down to 10.

• Exclusions.

  Calculation of Points is based solely on the purchase price actually paid for menu items, after all discounts, and excluding amounts paid for tips, gratuities, delivery charges, gift cards, charitable donations, taxes and catering orders. Points cannot be earned, and Rewards cannot be redeemed on purchases made through third-party delivery services, such as DoorDash, GrubHub, or UberEats, etc., or on catering items and/or orders. HomeState may exclude any menu items from counting as qualifying purchases by disclosing at the point of purchase that such items are excluded. Purchases made prior to joining the Program generally are not eligible for Program credit, except as otherwise provided in Section 2.8 below.

• Timing of the Addition of Points to Accounts

  Generally, points are automatically added to a Member's Program account within seventy-two (72) hours (or sooner) after completion of the qualifying purchase, though a Member should allow up to two weeks for posting of points. Account balances are visible via the Member's HomeState account in the App or at the Website.

• Cancellations/Refunds

  If you cancel an order for which you earned points, or have such an order refunded, any points associated with that order will be deducted from your Program account. This can cause a Member to have a negative point balance if previously earned points were used in the interim to claim a Reward.

• Bonus Point Promotions

  From time to time, HomeState may run certain bonus point promotions. Under bonus point promotions, Members can earn additional or "bonus points" for completed actions and purchases. Bonus point promotions are subject to the terms and conditions of the offer, along with these Terms, and may be offered at any time in HomeState’ sole discretion.

• Other Ways to Earn Points

  Members may also earn points or Rewards by undertaking other activities such as using the App, following or interacting with HomeState on social media, subscribing to HomeState’ newsletter, or completing other tasks. Any such tasks will be described at the Website, in the App, or in a communication from HomeState. Points earned for these actions generally will be posted in the Member’s account within two weeks after completing the qualifying activity. Activities undertaken to earn or redeem Rewards do not count towards, and may not be combined with, activities described under other offers.

• Claiming Points After an In-Restaurant Purchase

  If you forget or are unable to seek your points as a Member during checkout when making a qualifying purchase at a participating HomeState restaurant, you still may seek to claim points for that purchase, subject to the following requirements and limitations on such after-the-fact claims:

  • The points request can be submitted by following this process: visit myhomestate.com/loyalty, email [email protected] including loyalty Program Member account number, along with a legible scanned/photographed copy of your entire receipt of purchase.

  • You must enroll in the Program within 24 hours after the purchase.

  • The request must be submitted within 168 hours (7 days) after the purchase. Late submissions will not be accepted.

  • Limit two (2) submissions per 168-hour period (7 days), and four (4) submissions per calendar month, per Member.

  • Each submission is limited to a maximum of 100 points, regardless of the amount of the purchase shown on the receipt.

  • Each submission must be submitted exactly as described above. HomeState reserves the right to deny any claims not meeting all requirements. Please allow up to 14 days for claims to be reviewed and processed. Each eligible receipt may be submitted only one (1) time, per the above instructions, and only by one (1) Program Member.

• Points Disputes

  If you believe that a purchase should have resulted in the addition of points to your account, and such points are not posted to your account within two weeks after the purchase ("Points Dispute"), please notify us immediately at [email protected]. We will use reasonable efforts to investigate your Points Dispute so long as you notify us of such dispute within ninety (90) days after the purchase. If you do not notify us within such ninety (90)-day period, you will have waived your right to make a Points Dispute with respect to that purchase. In order for us to undertake an investigation of your Points Dispute, we may require you to provide written confirmation of the dispute. If we do not receive the requested written confirmation at the address and within the time requested by us, we may in our sole discretion determine not to investigate your Points Dispute. Upon completion of our investigation of your Points Dispute, we will have no further responsibilities should you later reassert the same Points Dispute.

• Points Expiration

  Points not converted into a Reward expire 6 months from the date the points were earned. No credit or cash will be given for unused or expired points.

III. EARNING/REDEEMING REWARDS

• Conversion of Points into Digital Coupon Rewards

  Once you have accumulated 100 points, a $5.00 Reward will automatically be loaded into your account. Points are subtracted from your account immediately when a Reward is generated and loaded into your account. Your oldest available points will be subtracted first. Points accumulated on different accounts of different Members may not be combined or aggregated to obtain Rewards. The threshold for earning a Reward is subject to change from time to time.

• Redeeming a Reward

  To redeem a Reward on a future purchase, you must either present the valid Reward on the App at a participating HomeState restaurant when paying for your order (for in-person transactions), provide the phone number, email address or account number associated with your account to the cashier at the time of purchase, or be logged into your HomeState account and follow the instructions to apply your Reward (for in-App or Website transactions). You may redeem multiple Digital Coupon Rewards in the same transaction. Any unused balance on any Digital Coupon Reward(s) you use in one transaction will remain in your account, subject to the same expiration date as the original Digital Coupon Reward. Your oldest available Digital Coupon Rewards will be debited first. You are responsible for applicable sales tax, which may vary based on the item(s) in your total order. The value of the Digital Coupon Reward will be applied pro rata across all items in your order to calculate the applicable sales tax.

• Expiration and Limitations of Rewards

  Unless otherwise specified on a Reward, each Reward expires sixty (60) days from the date it was issued. If you do not use a Reward to its scheduled expiration, you will not be refunded any Points that were deducted from your account to generate such Reward. Rewards may be used only to pay for menu items, not for anything else. Rewards cannot be redeemed on purchases made through third-party delivery services, such as DoorDash, GrubHub, or UberEats, etc., for charitable donations, purchase of gift cards, or catering items/orders.

IV. Additional Program Benefits

• General

  In addition to the opportunity to earn points and Rewards based on purchases as described above, HomeState, in its sole discretion, may offer additional benefits from time to time (“Benefits”) as described below. Benefits may be changed, added to, or removed from, the Program at any time without notice.

• Birthday Reward Benefit

  To receive an annual birthday reward benefit (“Birthday Reward”), you must (i) include your birthday in your HomeState account information, (ii) not be opted out from receiving marketing communications from HomeState via email, and (iii) have at least one purchase shown in your account within the last twelve (12) months prior to your birthday month. An account opened during your birthday month or the previous month will receive the Birthday Reward during your birthday month the following calendar year, assuming all other conditions are satisfied. Birthday Rewards will typically be in the form a credit in your Member account for one (1) free menu item (determined in Homestate’s discretion), redeemable on the first day of the month of your birthday or within 60 days thereafter.

• Promotional Offers

  HomeState may, from time to time, post certain promotional offers to your account. Promotional offers will be subject to the terms and conditions of each respective promotional offer, including, without limitation, any minimum qualifying purchase requirements and/or applicable expiration dates.

V. GENERAL

• Modifications/Termination of Program or Terms

  HomeState reserves the right to cancel, modify, or restrict any aspect of the Program at any time, including, without limitation, the earning rate, conversion rate, and expiration policy for all points and Rewards. Notification of changes will be given in the App and at the Website. HomeState may make these changes even though such changes may affect the Member's ability to use points or Rewards already accumulated. You are responsible for remaining knowledgeable about the Program Terms. Continued participation in the Program after any posted change(s) constitutes acceptance of the change(s).

• Account Balances

  HomeState reserves the right to determine the amount of points and the value of any Rewards in any Member's account based on HomeState’s internal records related to such Member's account. In the event that there is an inconsistency between the points or Rewards accrued in your account and what you believe you should have based on your purchase receipt(s), please contact us at [email protected] to evaluate the situation. HomeState assumes no responsibility for errors caused by incorrect Member information. All decisions by HomeState on reconciliation of account balances are final and binding.

• Abuse by Member

  HomeState may revoke any Member's membership at any time if such Member engages in abuse of the Program or fails to follow these Terms. Without limiting the foregoing, the sale of points or Rewards is prohibited and any attempt to sell points or Rewards may result in the confiscation or cancellation of your points and/or Rewards as well as suspension or termination of your membership, which in each case shall be final and conclusive. Fraud or abuse relating to the accrual of points or claiming or redeeming Rewards may result in revocation of membership in the Program and may affect a Member's eligibility for participation in any other HomeState programs.

• Promotional Program Only

  Points, Rewards, and Benefits are purely promotional offers, do not constitute property of any Member, are non-transferable, have no cash value, and cannot be redeemed for cash or gift cards. No portion of any qualifying purchase constitutes consideration paid for any points, Reward, Benefit, or other promotional benefit.

  For information regarding the Program, contact us at [email protected] or visit http://myhomestate.com/loyalty.